Shipping Policy

A legal disclaimer

Shipping Policy

We are delighted to bring Tilly the Swan and her friends to homes around the world. Please read below for information about our shipping process.

Processing Time

All orders are carefully prepared and packed with love.
Orders are typically processed within 2–5 business days (excluding weekends and public holidays). During busy periods, launches, or pre-orders, processing times may be slightly longer — we appreciate your patience.

Shipping Locations

We currently ship:

Within the United Kingdom
Internationally

If your country is not listed at checkout, please contact us and we’ll do our best to help.

Shipping Times

Estimated delivery times (after dispatch):

UK: 2–5 business days / next day option available
Europe: 5–10 business days
International: 7–15 business days

Please note these are estimates and may vary due to customs processing or postal delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Pre-Orders

If your order includes a pre-order item, your order will be shipped on or before the release date. Release dates will be clearly stated on the product page.

Order Tracking

Where available, you will receive a confirmation email with tracking details once your order has been dispatched.

Lost or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to assist. While we are not responsible for delays caused by postal services or customs, we will always do our best to help resolve any issues.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

Contact Us

If you have any questions about shipping, please get in touch — we’re always happy to help.

📧 Contact us via the website contact form